/ How do I turn this thing on?

Earlier this week, when I began writing this article, I was inspired by the new Nike+ Fuel Band — and about Nike in the digital space. Their sense of user interface is second to none, just absolutely brilliant and clear. However, the path down the road of this article was much darker and lengthy than I originally anticipated. The thing I admire most about Nike is that they are never complacent in their role, there is always a new product, art project, health initiative or website they are actively involved in. And like l mentioned before, they always make it look fantastic and cutting edge.

Then it hit me. That’s the problem, or rather, the solution.

I cannot begin to count the number of times I have heard lately, “it’s a tough time for (insert market here)” or, “this isn’t the time to be investing in (insert anything here)”. But, I beg to differ, this is precisely the time to start investing. Since I’m part of the boisterous digital generation whose earlier memories include classic PC video games, MS DOS, and countless hours “talking” to friends online, I feel confident in saying that the digital landscape today is no more advanced than it was 10 years ago. Sure, technology made it easier and more openly available, but the services have never really changed. In today’s economy traditional job roles are being bent, twisted, and melded together, it doesn’t make sense to not do the same with services offered — web, emailers and video — because the traditional digital business model has died. Shot in the head and thrown in the ditch. The future of digital is all about adding in product/software development, stronger digital strategy, and data visualization — the things that, with the help of agency mentality, can really benefit a client.

When I was in high school, I took a Graphic Arts class for a few years with one of the greatest teachers I could have ever asked for, Mr. Jones. Now, Mr. Jones was easily one of the most sarcastic men I have ever met and was known for his quick wit. So, one day when a girl in his class asked him how to turn on this menacing-looking photo emulsion machine he replied with, “Talk dirty to it”. And, that’s what needs to be done from here on out, we can no longer be polite and work within this chivalrous agency-client-customer edict. For example, when a client wants to do an event — especially in the technology field — everything should be done on iPad or tablet. You’ll hear, “but not everyone has one”, “not everyone knows how to use it” or “it would be too expensive”; but, I ask in return, can you afford to have a workforce that is not adapting to the newest technology? Who is being trained to say “no” to advances in your field? If you start looking at digital as an investment in value and learning you will realize it’s all about engagement and experiences, which, in the end is priceless.

Apple changes the iPhone and people go bonkers, they don’t change the iPhone and the same people become raving mad. Netflix raises its rate, pisses customers off, but proves that the service is still a game changer for content delivery. Facebook constantly changes its features and interface and users will eventually accept it as an improvement. There is no reason agencies or other brands (i.e., Nike) can’t take a page out of the Silicon Valley playbook and be industry disruptors. If we change the value we bring to the table, clients or customers may be upset that their routine has been interrupted, but in the end I’m a believer that new solutions, designs, and revenue will emerge to change our world for the better. (DW, NY)

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/ Birth of a new type of Freedom

A bit less than a year ago I started my journey at STC Associates NYC, where I’ve been welcomed as a new member of the team in an office on the 24thfloor of a nice Fifth Avenue building. Glad to meet my new colleagues, discover new clients, and get used to my new daily duties as well as exciting and challenging upcoming projects.

On my first day I was amazed by the stunning view from the conference room of our 245 Fifth office. This dream view overlooks Madison Square Park and the Flatiron Building, with the new Freedom Tower, part of the new World Trade Center, rising little by little in the background.

March 11

About once a month, always excited by “the city that never sleeps” architecture, I took a picture of this downtown outlook, following the foundation of the new symbol of the 9/11 reconstruction.

In the meantime, I was also growing in the company, discovering what it is like to hit the new season, new weather, new projects, and new clients with stimulating milestones, trials and successes.

July 13 August 11
September 8 September 30

Last October after 8 months, my tower had already reached 86TH floors and was at 80% of her final height (105 floors); ready to give birth to the new NY skyline.

At this time I was in my element, juggling with clients and deadlines, probably like the construction workers hopping up and down on beams.

October 21

Last November, we moved to the new office, and I can’t see the progress of this new tower, but I know that, like me, she reached her maturity. Freedom Tower is now visible from every part of New York, becoming higher than the ESB.

The old office was like a cozy space where I matured, watching this new tower growing with me. Now I am ready to see the business and the tower from a different angle and welcome new recruits as I am definitely now fully part of the STC family, in a brand new office for a brand new adventure and brand new challenges.

 

November 20

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/ Wheel Your Way In…

… to the consumer’s ear. Close, real close.

How? With Maclaren of course! The strollers, not the Formula 1 race cars. We’re talking baby material, not grown-up testosterone stuff.

Maclaren, the renowned consumer parenting brand birthed in the 1960’s in the UK, has built proven brand equity worldwide with a variety of innovative childcare buggies, accessories and furniture.

Of the many global campaigns we pushed for Maclaren, we were tasked with getting up close and personal with mammas and papas from the French market by means of a national social media campaign. How do you successfully build a community contest from the ground up in a virgin market with an in-language social media first? And how do you guarantee a direct and durable impact on end-consumers when your outreach strategy has historically been to tackle them via retailers?

Baby steps, naturally.

Fortunately, we were working with a hip product, the all-new Denim Quest stroller, made of high-quality jeans material designed to withstand the elements. Durable, stylish, hot and trendy, worn with everything all year long, denim would be a hit with new generations of parents. We couldn’t wait to launch.

In association with Mozy online backup solutions and Olympus cameras, the campaign explored “Baby’s First Moments”, a concept dear to all parents. First tooth, first step, first day at the beach – you name it! Every occasion counts and deserves proper recognition because it only happens once.

The consumer campaign ran in the form of a contest right before the Christmas holidays, targeting French mums and dads across the nation for a chance to win a MozyHome subscription, an Olympus camera, and the very desirable Denim Quest.

A Facebook fan page and application were created to support the campaign and promote the 3 sponsors. Participants had to post a photo of their “Baby’s First” heartstring-tugging moment, with the winner collecting the most online votes.

 

 

 

 

To spice things up, we involved a group of influential French bloggers super-proficient in all things parenting. As highly-opinioned individuals with strict posting criteria, they would save or sink the day.

5 select blogs were hand-picked, all center-stage to the online parenting community: E-Zabel, Vivi la Chipie, Mama Funky, Nipette Blog, and Ma Poussette à Paris. Fun-filled posts promoted the online contest by redirecting traffic to the Facebook application, and quite naturally they became brand ambassadors for Maclaren Denim Quest.

They led the way via a photo shoot organized by yours truly, to entice the enrollment of participants!

 

 

 

The outcome was a successful 6-week campaign.

The sponsors garnered 7000 + visits and 160+ posts on the Facebook app, as well as a 50+ response-rate on blogs.

These efforts were paired with traditional PR outreach that elicited interest from national mainstream publications such as L’Expansion Tendance, A Nous Paris, abc-luxe.com, abcfeminin.com, Le Journal du Dimanche, Business Madame and L’Officiel Enfant.

That’s a pretty good finish line for a quasi-zero co-branding investment on Maclaren’s part. Maclaren became the “parent whisperer” and continues to empower families with safe, stylish and innovative products.

BLOG POSTS

 MA POUSSETTE A PARIS

 

 

 

 

LE BLOG DE MAMA FUNKY

 

 

 

 

NIPETTE LE BLOG

 

 

 

 

IVY MAG BY VIVI LA CHIPIE

 

 

 

 

E-ZABEL


 

 

 

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/ Where do creative ideas come from?

Creativity itself is an enigma. What triggers thinking that’s “outside the box”? In the workplace, one often uses brainstorming: a free-form activity where lots of ideas are generated in order to come up with a unique concept or solution.

Memory plays a significant role in creative inspiration. People, places, sights and sounds all come into play.

In New York, one of the most inspiring nature displays is found at the New York Botanical Gardens. This 250-acre paradise features more than 1,000,000 plants, including 30,000 magnificent trees, thousands of them over a century old. Best of all, the Gardens are only a 20-minute train trip from Grand Central on the Metro North railroad.

The variety, uniqueness and spectacular colors of some of this vegetation are especially inspiring. One can marvel at 25-inch water lilies, gaze deeply into a reflecting pool, gasp at a fantastical Weeping European Beech tree or just enjoy the fun of Munchy, the 30-foot caterpillar.

Since it’s open all year, pay a visit and take pictures. Be inspired.

Munchy, the 30-foot caterpillar

Munchy, the 30-foot caterpillar, a whimsical, giant topiary

Weeping European Beech Tree

Weeping European Beech Tree

 

 

 

 

 

“My garden has given me a philosophy about life that translates into everything I do.”

Oscar de la Renta, Financial Times, Sept. 18, 2011

 

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/ The Man Who Changed the World

The late Steve Jobs has often been described as rude, arrogant, prickly and, as a boss, very difficult to please. One of his main personality quirks was that he simply would not take “no” for an answer. When told that something could not be done, he would simply say, “Yes, it can”. And, he would persist with this mindset through endless revisions of an idea or product until, at last it was perfect.

The career and influence of Jobs on the world is explored in-depth in a new book entitled, Steve Jobs by Walter Isaacson and published by Simon & Schuster. The research that went into this book is mind-boggling. Over a period of two years, the author interviewed Jobs 40 times and conducted more than 100 interviews with his friends, relatives, competitors, adversaries and colleagues.

The result is a 627-page tome that looks formidable, but reads beautifully. In fact, because of Isaacson’s clarity of thought and elegant writing, it could easily be called “a page-turner” in the best sense of the word. The following is a very brief synopsis of this work.

Overview Here is one of the best ways to think of Jobs. His passion for perfection and ferocious drive revolutionized six industries: personal computers, animated movies, music, phones, tablet computing and digital publishing. One might even add a seventh, retail stores, which Jobs did not quite revolutionize, but did reimagine.

The Beginning When Jobs was in the fourth grade he began acting up in class. A smart, insightful teacher, Mrs. Hill, decided that her disruptive student was bored out of his mind, so she arranged to have him tested. “I scored at the high school sophomore level”, Jobs says. The school proposed that he skip two grades. His parents decided, more sensibly, to have him skip one grade.

After high school, he attended Reed College in Portland, Oregon, dropped out and went on a seven-month journey through India “to find his guru”.

Making History As the world knows, he teamed with Stephen Wozniak where both worked in a garage to create their dream. A milestone for the personal computer occurred on Sunday, June 29, 1975. As Wozniak says, “I typed a few keys on the keyboard and I was shocked! The letters were displayed on the screen. It was the first time in history that anyone had typed a character on a keyboard and seen it show up on their own computer’s screen right in front of them.”

Naming Their Creation Seeking a name, Jobs proposed “Apple Computer”. According to Jobs, “it sounded fun, spirited and not intimidating. Apple took the edge off the word computer. Plus, it would get us ahead of Atari in the phone book”. (In 2010 one of the original Apple I computers was sold at auction by Christie’s for $213,000.)

When Jobs and Wozniak turned their fledgling partnership into the Apple Computer Co. in January 1977, they valued it a $5,309. Less than four years later they decided it was time to take it public.

It would become the most oversubscribed initial public offering (IPO) since that of Ford Motors in 1956.

By the end of December, 1980, Apple would be valued at $1.79 billion. Yes, billion. In the process, it would make three hundred people millionaires.

All of the above is just a taste of the extraordinary facts and figures that appear in the first half of this book. For more information about NeXT, Pixar, iPhones, iPads, iTunes and Apple stores, please pick up a copy of this book. You’ll be inspired.

 

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/ So, did we get your attention?

The recent “Unhate” campaign by Italian clothing company United Colors of Benetton has once again stirred up controversy. Featuring portraits of world leaders in a lip-lock, the ad is supposed to symbolize “an ideal notion of tolerance” and “the most universal symbol of love, between world and religious leaders.” A straw poll in our office concludes the campaign was more distasteful than popular, but did the brand indeed fulfill their objectives of getting the valued attention of consumers worldwide?

Overnight, articles and mentions in major press publications across the globe had surfaced, from the Huffington Post to the Times of India, crossing over to blogs and trending on Twitter with some 80 tweets an hour. Had it been yet another fashion campaign with coiffed models in this season’s latest clothes, would it have generated as much hype? It definitely managed to garner massive media coverage, although according to Bloomberg, though value of the company’s shares fell 17 percent to the lowest level since 1986.

Inspired by the ruckus, we trudged up other controversial campaigns closer to home (for us here in the Asia-Pacific office) and the world.

Abercrombie & Fitch, Singapore (2011)

In anticipation of its first flagship store in Singapore, the brand splashed a supersized outdoor advertisement of a six-pack model with jeans slung dangerously low, on the shop front of a soon-to-be opened boutique.

Following rampant discussions in the press and online, Singapore’s Media Development Authority enforced a removal of the ad citing exploits of human “nudity,” almost two months after its debut. From what we know, the ad generated more positive buzz than negative, as a scintillating tease that didn’t veer far from the typical A&F brand imagery.

Breast Cancer Foundation, Singapore (2010)

For its annual breast cancer awareness campaign, the foundation ensured people really stood up with awareness instead of passing out the usual pink ribbon pins.

Showcasing an obvious silhouette of a woman’s body and breasts, cartoons covered the model’s bare skin, camouflaging a woman’s nipple as a pimple – with the tagline “Are you obsessed with the right things?” Yes, the imagery bordered on nudity and naturally ruffled some feathers, but it was cleverly and colorfully masked, making it an effective and tongue-in-cheek delivery.

Dolce & Gabbana (2007)

When Dolce & Gabbana’s fall 2007 provocative ad campaign rolled out, it got women heated up but for the wrong reasons. Depicting a shirtless male model pinning a female model down suggestively, with four on-looking male models, it was an image lashed with sexism, notions of ‘gang rape’ and violence against women.

Women’s rights groups from the U.S. to Asia were up in arms over the ad, with Spanish and Italian authorities demanding for it to be withdrawn. The fashion house eventually removed the ads from all publications and insisted it was never meant to be controversial, but an “erotic dream; a sexual game.”

Nike, United Kingdom (2006)

To commemorate Wayne Rooney’s timely foot recovery before the 2006 World Cup match against Sweden, the brand rustled up excitement amongst the nation’s soccer fanatic population with this ad. The U.K’s soccer superstar Rooney had the St. George flag painted over his body, with arms stretched out in war cry, what agency executives call his signature goal-scoring posture.

Complaints were flooding in within hours of this ad’s debut, with religious groups calling it “offensive on many levels” and “trivializing Christ’s sufferings.” The ad was eventually pulled from all mediums.

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/ ACHIEVEMENT; HOW TO DO IT

Over the years, there have been many definitions of “achievement”–here is one of the best.

“High achievement, in all save a few odd lines, regularly flows from much contriving, wide observation, cautious experiments, many social connections, close study and a surprising mileage of travel–even though the travel is confined to the floor of a laboratory or between office and court room.

Almost never is it a matter of doing something very well just once. It rests upon ‘batting average’.

The three determiners of achievement are: (a) high endeavor, (b) great difficulties to be surmounted, and, (c) finally success”.

One of the best examples of this description is seen in the documentary entitled, “Valentino: The Last Emperor” which describes the long-term effort and determination that went into the spectacular career of the Italian couturier, Valentino. The ending is a climatic tribute to the designer’s 45 years in fashion and his retirement.

Postscript: a disclaimer at the end of the documentary notes that Valentino’s replacement last just two seasons.

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/ My Own Private “Navel” Brand

 

Who are you? Who who, who who?

How do you transform the image of an organic cosmetics distribution chain when it’s a tightly-run family business with a strong grip on the brand?

When we approached Aphibio, they’d just “birthed” a promising franchise of organics shops to be deployed in France on a national scale. They created the Aphibio brand and boutique display guidelines in their garden back shed, and were looking for ideas to improve and promote their corporate image, both graphically and strategically.

Would we manage to offer the Aphibio clan enough perspective for them to let go of preconceived brand beliefs so inherent to family-owned businesses?

Logo – Before

 

 

“Nature” evoked by a circle of “trust and abundance”, embracing the main brand feature “Bio” (Organic) in a festival of rotund fonts and symbols. Lacking in transparency, the brand name is camouflaged by the symbol. The unfinished circular symbol is unclean at best, and its color gradient a tribute earmark to the 1980’s. Not an easily replicable logo overall.

Logo – STC’s Version

 

 

A lean and clean circular symbol rid of its gradient kitsch that sheds light on the brand name and offers instant visibility. Transparency is a core value of the brand and ethical engagement. Angular fonts contrast with the round symbol, nicely balancing feminine / masculine and emotional / rational characteristics that can appeal to well-being or scientifically-minded audiences.

 

Color Palette – Before and STC’s Version

 

 

 

Austere black and purple hues are dethroned by shades of green, white and grey to soften the palette and convey an earthy, sophisticated feel. Touches of gold are minimized to avoid restrictive associations with luxury, elitist concepts.

 

 

 


 

 

 

 

Tagline – Before

 

 

“A Chic Look 100% Organic”:  tricky in an era where green-washing is so quickly stigmatized. While the 100% organic promise is true for product lines marketed through Aphibio, it isn’t in synch with European cosmetics eco-label standards. The “Chic Look” duet is elitist, superficial and fashion-inclined, openly betraying the profound, durable, and well-being qualities Aphibio advocates.


Tagline – STC’s Version

 

 

Aphibio’s brand saga needed to be written and explicit to position it within the organic ecosystem. “Latitude Verte” conveys just that: a play on words between Green ‘Attitude’ and ‘Latitude’, it suggests the geographical coordinates of Aphibio’s ethical engagement as an organic produce distributor on the Organic sector matrix. The Green Attitude also speaks to consumers, who once they go Organic, seldom go back to mainstream produce. The tagline offers room for expansion if/when Aphibio extends its business endeavors beyond strict cosmetics and fragrances.


Collateral Materials – Before
Need we say more?

 

 

 

 

 

 

Collateral Materials – STC’s Version

 

 

 

 

 

 

 

To create a genuine brand universe, Aphibio yearned for homogeneous visual guidelines and imagery in line with the brand promise: earthy hues and natural landscapes inviting the imagination to enter a world of warmth, wellbeing and comfort. An enticing and refreshing visual identity evoking nature’s simple yet bountiful treasures, easily replicable on print and interactive materials.

Environmental Branding – Before
With no environmental brand guidelines to speak of, store decoration varied from one franchise to the next. Common to all was the “manicure parlor” feel you’d experience when entering the premises, further reinforced by impersonal, rudimentary modular furnishings.

Environmental Branding – STC’s Version
Natural textures, soft colors, noble woods, clays and stones meld harmoniously to convey a cocoon store environment. Select materials, minerals and plants demarcate the luminous atmosphere of the merchandising area from the secluded privacy of the spa alcove.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Strategy & Campaign – STC’s Proposal
True to “Latitude Verte”, a messaging matrix was crafted to address customers, mainstream audiences, target prospects, suppliers, franchisees, partners and the media, respectively.

“L’Horizon Bio” (“Organic Horizon”) would be Aphibio’s proprietary quality standard, a thought and industry leadership initiative;

“Les Aphiliées” (“The Aphiliated”), a brand name extension for close Aphibio followers, would encourage customer loyalty as part of a community nurturing program called “L’Intégrale Aphibio” (“The Aphibio Quintessence”);

“Le Bioty Bag”, a pouch offered to privileged clients, would contain a private members card and dedicated “BioPasseport” with an array of personalized cosmetics tips and product samples.

“La Liée” (pun “The Linked and/or Ally”) would become Aphibio’s tie to charitable organizations as a gage of the brand’s corporate sustainability endeavors.

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/ TP or not TP? That is the question…

Or the fine art of penetrating continental Europe markets for the very first time. How do you create a powerful in-market & in-language impact when everyone knows you as an Anglophone-centric company?

Tata Communications holds huge brand equity on a worldwide scale with its large portfolio of Enterprise communications solutions, but primarily in English-speaking countries. And when they asked us to assist the launch of their Telepresence (TP) services in France and Germany, the stakes were high. How could we help Tata Communications exist in countries they barely set foot in?

The challenge encompassed creating an event thematic that would appeal to multiple cultures, and crafting the first set of in-language materials and messaging to fit local market sales and communication strategies.

Luckily for us, Telepresence is the sexiest product alive. Life-size HD screens enabling live global collaboration, brilliant AV quality, concierge-assisted operations, instantaneous setup and features … Let’s be honest: everyone likes to see and be seen.

So “Face to Face Telepresence” became “Telepresence en Face à Face” and “Telepresence Von Angesicht zu Angesicht” in French and German respectively.

The launches took place in Paris, Frankfurt and Munich at the swanky Meridien hotels, where public Telepresence rooms reside.

Tata Communications’ Managing Director for Europe & Africa, Claude Sassoulas, took to the stage with spokespeople from the Indian Embassy and influential IT consulting circles. Turnout from IT decision-makers exceeded expectations with 50 guests in Paris, 45 in Frankfurt and 30 in Munich, and participants experienced full Telepresence immersion first-hand.

 

As a result, Tata Communications’ local brand exposure was reinforced, as well as customer, prospect and partnership opportunities in continental Europe.  More launches to come in Europe and around the world as Tata Communications unfolds its Telepresence Global Meeting Exchange (GMX) network.

In an effort to adapt to new and emerging markets, Tata Communications secures a truly universal and multi-cultural footprint. “To be” through TP is definitely the answer to the question: exist, be heard and be seen locally.

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/ 20 Things I Learned From You Steve

I never met Steve Jobs, but he has been a part of my professional life for 20 years.
Here’s what I’ve learned from him:

1. Simplicity will always prevail in technology.

2. Be proud of your own work. The more consistent you are, the more you will convince the undecided.

3. Don’t listen to the nay-sayers. Be optimistic about what can be done.

4. Technology (and business) can be beautiful. It’s how you tell the story.

5. Deliver a better solution than what your client expects to see.

6. If its not out there, create a market for it.

7. Work with the best or seek the best talents you possibly can find.

8. Under promise, over deliver.

9. The best project is always the next one. Don’t live in the past.

10. Less is more. The less text in your powerpoint, the more memorable your presentation will be.

11. Good is in the details. Thats what makes the difference between good work and great work.

12. Being first doesn’t mean you are the best. Learn from other’s mistakes.

13. Carry your brand consistently on every platform. Architects should work with branding firms when designing corporate offices.

14. Don’t take yourself too seriously, it’s the beginning of boredom.

15. Fail harder. The more you fail, the more you will increase your chance to succeed

16.Think big. When there is a will there is a way

17. Be yourself always. Black turtleneck, jeans and reeboks aren’t stylish, but its better than wearing a suit if you can’t carry it or stilettos if you don’t know how to walk in them.

18. Put yourself in the customer’s shoes. Listen, listen, listen to what people demand don’t give them what they don’t want.

19. Don’t settle if you have a doubt. Follow your gut instincts.

20. Oh and one more thing…Don’t give everything away at once. keep your client captivated by what you can do.

That little Mac II we used on STC’s first day is still with us and follows us wherever we go. You closed the circle and joined the crazy ones you once depicted in your commercials I believe you secretly saw yourself amongst them. Thank you for lifting our spirits when we were down. Thank you for making us feel sexy when using a phone. And thank you for empowering us to do better work with the click of a mouse. Your legacy will live on.

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